Compaq 2000fc Anleitung zur Fehlerbehebung PDF herunterladen (Seite 36)

A-6 Further Troubleshooting

Hard Drive

This section identifies some quick checks for hard drive-related problems.

The information provided by the diagnostics tests includes: error code, system serial number,

drive serial number, drive model, and drive firmware revision. Specific details of the drive failure

are not included.

When you run the diagnostics, the test results are stored in a log. After completing the test, you

can print this log to a local printer or save it to a file. Alternatively, before running the test, you

can configure the test options to send the results to a local printer or file.

Solutions for some typical hard drive problems are presented in the following table:

Problem Possible Solution

Hard drive error occurs. 1. Hard disk has bad sectors or has failed. Use a utility to locate and

block usage of bad sectors. If necessary, reformat the hard disk.

2. See Flowchart 18.

Disk transaction problem. 1. Either the directory structure is bad or there is a problem with a file.

In Windows 95, run ScanDisk. Click Start

System Tools

ScanDisk.

In Windows NT, right-click Start, click Explore, and select a drive.

Select File

Properties Tools,. Under Error-checking, click Check

Now.

2. See Flowchart 18.

Drive not found. 1. Cable could be loose. Check cable connections.

2. The system may not have automatically recognized a newly

installed device. See reconfiguration directions in the “Hardware

Installation Problems” section. If system still does not recognize

the new device, check to see if the device is listed within

Computer Setup. If it is listed, the probable cause is a driver

problem. If it is not listed, the probable cause is a hardware

problem.

3. Check drive jumper settings. If the drive is a secondary drive that

has just been installed on the same controller as the primary

drive, verify that the jumpers for both drives are set correctly.

4. See Flowchart 18.

Second Ultra ATA hard drive

does not perform optimally.

The cable is not compatible with the drive type. Reinstall the second

Ultra ATA hard drive using an 80-conductor cable.

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Compaq 2000fc Anleitung zur Fehlerbehebung Seite 36