
Rev. 1/9/01–A
Web-Based Enterprise Service Installation Guide iii
Contents
Title Page i
List of Figures v
Preface vii
IntendedAudience.....................................................................vii
StructureofthisGuide..................................................................vii
Document Conventions .................................................................vii
ForFurtherInformation................................................................ viii
1 General Information 1–1
1.1 WhatisWEBES?.................................................................1–2
1.2 NewinthisRelease ...............................................................1–2
1.3 Supported Products................................................................1–2
1.4 InstallationKits...................................................................1–3
1.5 KnownIssues....................................................................1–4
1.6 QuestionChecklist................................................................1–6
2 Installing on Windows NT/2000 2–1
2.1 Pre-Installation...................................................................2–2
2.1.1 WEBESCommonSystemRequirements..........................................2–2
2.1.2 CompaqAnalyzeSystemRequirements ..........................................2–3
2.1.3 CCATSystemRequirements...................................................2–4
2.1.4 RCMSystemRequirements....................................................2–5
2.2 InstallingWEBES.................................................................2–6
2.2.1 InstallingCompaqAnalyze ...................................................2–10
2.2.2 InstallingCCAT............................................................2–15
2.2.3 InstallingRCM.............................................................2–16
2.2.4 FinishingtheWEBESInstallation..............................................2–22
2.3 Post-Installation .................................................................2–22
2.3.1 SettingPermissions .........................................................2–22
2.3.2 DeterminingWhichToolsareInstalled..........................................2–23
2.3.3 DeterminingWhichVersionsareInstalled .......................................2–23
2.3.4 RCMCustomerAccessID....................................................2–24
2.4 UninstallingWEBES.............................................................2–24
2.4.1 UninstallingIndividualWEBESTools ..........................................2–24
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