ProLiant DL380 Generation 2 ServerMaintenance and Service GuideSecond Edition (June 2001)Part Number 203840-002Spare Part Number 228520-001Compaq Comp
Illustrated Parts Catalog 1-3System Components11161479151019782317121322182021Figure 1-2. System componentsNOTE: Items not shown in the illustrati
Connectors, LED Indicators, Switches, and Jumpers 4-21JumpersThe ProLiant DL380 Generation 2 server contains one two-pin bootblock flash jumper. Ite
Chapter 5SpecificationsThis chapter provides operating and performance specifications for ProLiant DL380Generation 2 server components and hardware, i
5-2 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service GuideSystem UnitTable 5-1Operating and Performance Specifications for theProLi
Specifications 5-3Hot-Plug Power SupplyTable 5-2Hot-Plug Power Supply SpecificationsItem DescriptionInput voltage specificationsRated input voltage
5-4 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide1.44-MB Diskette DriveTable 5-41.44-MB Diskette DriveItem DescriptionSize
Specifications 5-5CD-ROM DriveTable 5-5CD-ROM Drive SpecificationsItem DescriptionApplicable disk CD-ROM (modes 1 and 2); mixed mode (audio and data
5-6 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service GuideWide Ultra3 SCSI Hard DrivesTable 5-6Wide Ultra3 SCSI Hard Drive Specific
IndexAAC power connected LED 4-8access panelairflow concerns 2-3, 2-14installing 2-15part number 1-2removing 2-14replacing 2-15spare part
2 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guidepower button/LED See powerbutton/LED boardsystem See system boardbootbl
Index 3Compaq Insight Manager XEaccess 3-2description 3-2Compaq Integration MaintenanceUtility 3-3Compaq Management CD 3-3Compaq ProLiant DL
1-4 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service GuideTable 1-2System Components Spare Parts List continuedItem Description Par
4 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guidepower button/LED cable 2-43,2-59power cables 2-41power cords 2-3, 2-5
Index 5removing 2-24replacing 2-24screws 2-24spare part number 1-2front fan bracketinstalling 2-30part number 1-3removing 2-30replacin
6 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guidereplacing 2-12spare part number 1-3specifications 5-3hot-plug SCSI ha
Index 7Kkeyboard connector 4-2kitscountrypart number 1-5spare part number 1-5hardwarecontents 1-5spare part number 1-5miscellaneous cablec
8 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guidemechanical components 1-2memory See also DIMMsconfiguration 2-44insta
Index 9miscellaneous cable kit 1-4PCI expansion boardejector/divider 1-5PCI riser cage 1-3plastics kit 1-5power button/LED board 1-4power
10 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guidepower supply signal 2-41SCSI power 2-41system power 2-41power connec
Index 11rated input power 5-2rated input voltage 5-2rated steady-state power 5-2RBSU See ROM-Based SetupUtilityrear fan bracketinstalling
12 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guidefans, hot-plug 2-16front bezel 2-24front fan bracket 2-30hard drive
Index 13populating bays 2-7, 2-8removing 2-7replacing 2-7SCSI IDs 2-7specifications 5-6SCSI IDs 2-7SCSI interlock disable switchdefault
Illustrated Parts Catalog 1-5Table 1-2System Components Spare Parts List continuedItem Description Part Number Spare Part NumberMiscellaneous28 Hard
14 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service GuidespecificationsCD-ROM drive 5-5DIMMs 5-3diskette drive 5-4hot-plug po
Index 15expansion slot 1 2-34, 2-35front panel 2-4PCI riser cage 2-32power converter module 2-42SCSI backplane 2-31system board 2-30, 2-
Chapter 2Removal and Replacement ProceduresThis chapter provides subassembly/module-level removal and replacement procedures forProLiant DL380 Generat
2-2 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service GuideSymbols on Equipment25 kg55 lbAny product or assembly marked with these s
Removal and Replacement Procedures 2-3CAUTION: Always begin by mounting the heaviest item on the bottom of the rack. Continue topopulate the rack f
2-4 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service GuideExtending the Server from the RackTo extend the server from the rack: 1.
Removal and Replacement Procedures 2-5Powering Down the ServerSystem power in ProLiant DL380 Generation 2 servers does not completely shut off with
2-6 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide 5. At the rear of the server, locate the illuminated rear unit identifi
Removal and Replacement Procedures 2-7 For hot-plug drive procedures, determine whether the drive is part of an array. For moreinformation, refer
Notice© 2001 Compaq Computer CorporationCompaq, the Compaq logo, Compaq Insight Manager, ProLiant, ROMPaq, and SmartStart Registered inU.S. Patent and
2-8 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service GuideHard Drive BlankTo remove a hard drive blank: 1. Press the release butto
Removal and Replacement Procedures 2-9CD BlankTo remove the CD blank: 1. Push the ejection button . 2. Pull the CD blank out the CD MultiBay .12
2-10 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service GuideUniversal Hot-Plug Tape DriveTo remove a universal hot-plug tape drive:
Removal and Replacement Procedures 2-11Tape Drive BlankTo remove the tape drive blank: 1. Remove the hot-plug SCSI hard drive or hard drive blank i
2-12 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service GuideHot-Plug Power SupplyCAUTION: Do not attempt to remove and replace a po
Removal and Replacement Procedures 2-13Power Supply BlankTo remove the power supply blank: 1. Unlock the hinge on the cable arm and swing the arm a
2-14 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service GuideAccess PanelCAUTION: Do not operate the server for extended periods wit
Removal and Replacement Procedures 2-15 4. Slide the access panel toward the rear of the unit about 1.25 cm (0.5 inch) and lift toremove the panel.
2-16 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service GuideHot-Plug FanCAUTION: Do not attempt to remove and replace a fan as a ho
Removal and Replacement Procedures 2-17Air BaffleTo remove the air baffle: 1. Extend or remove the server from the rack. See the “Preparation Proce
ContentsAbout This GuideSymbols in Text...viiCom
2-18 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service GuidePCI Shipping BracketTo remove the PCI shipping bracket: 1. Extend or re
Removal and Replacement Procedures 2-19PCI Riser Cage Door LatchTo remove the PCI riser cage door latch: 1. Extend or remove the server from the ra
2-20 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service GuideReverse steps 1 through 5 to replace the PCI riser cage door latch.Expan
Removal and Replacement Procedures 2-21 5. Press the PCI Hot Plug button for five seconds to power down the slot.2Figure 2-19. Pressing the PCI Ho
2-22 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service GuideCAUTION: Always install either an expansion board or an expansion slot
Removal and Replacement Procedures 2-23 4. Press the PCI slot release lever to unlock it . 5. Open the PCI slot release lever . 6. Slide the ex
2-24 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service GuideNon-Hot-Plug ProceduresYou must power down the ProLiant DL380 Generation
Removal and Replacement Procedures 2-25CD-ROM DriveTo eject the CD-ROM drive: 1. Power down the server. See the “Powering Down the Server” section
2-26 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service GuideDiskette DriveTo remove a diskette drive: 1. Power down the server. See
Removal and Replacement Procedures 2-27CD MultiBay Adapter BoardTo remove the CD MultiBay adapter board: 1. Power down the server. See the “Powerin
iv Compaq ProLiant DL380 Generation 2 Server Maintenance and Service GuideRemoval and Replacement ProcedurescontinuedNon-Hot-Plug Procedures ...
2-28 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service GuideCD Ejector AssemblyTo remove the CD ejector assembly: 1. Power down the
Removal and Replacement Procedures 2-29 9. Use a Torx T-15 screwdriver to remove the ejector assembly screw . 10. Press and hold the ejection but
2-30 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service GuideFront Fan BracketTo remove the front fan bracket: 1. Power down the ser
Removal and Replacement Procedures 2-31SCSI BackplaneTo remove the SCSI backplane: 1. Power down the server. See the “Powering Down the Server” sec
2-32 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service GuidePCI Riser CageCAUTION: To avoid the risk of damage to your system or ex
Removal and Replacement Procedures 2-33 8. Lift the PCI riser cage.Figure 2-32. Removing the PCI riser cageReverse steps 1 through 7 to replace th
2-34 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service GuideExpansion Board (Slot 1)To remove an expansion board from slot 1: 1. Po
Removal and Replacement Procedures 2-35Expansion Slot Cover (Slot 1)To remove an expansion slot cover from slot 1: 1. Power down the server. See th
2-36 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service GuidePCI Expansion Board Ejector/DividerTo remove the expansion board ejector
Removal and Replacement Procedures 2-37PCI Slot Release Lever (Slots 2 and 3)To remove a PCI slot release lever: 1. Power down the server. See the
Contents vConnectors, LED Indicators, Switches, and JumperscontinuedSystem Switches...
2-38 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide 8. From the rear of the PCI riser cage, press the slot release lever t
Removal and Replacement Procedures 2-39PCI Lightpipe and CoverTo remove the PCI lightpipe and cover: 1. Power down the server. See the “Powering Do
2-40 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide 7. Slide the lightpipe out of the chassis.Figure 2-39. Sliding the li
Removal and Replacement Procedures 2-41Power Converter ModuleTo remove the power converter module: 1. Power down the server. See the “Powering Down
2-42 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide 8. Loosen the thumbscrew that secures the power converter module to th
Removal and Replacement Procedures 2-43Power Button/LED BoardTo remove the power button/LED board: 1. Power down the server. See the “Powering Down
2-44 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service GuideDIMMsTo remove DIMMs: 1. Power down the server. See the “Powering Down
Removal and Replacement Procedures 2-45ProcessorsTo remove a processor: 1. Power down the server. See the “Powering Down the Server” section in thi
2-46 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide 8. Remove the heatsink .CAUTION: Discard the heatsink after you remo
Removal and Replacement Procedures 2-47 2. Insert the processor . 3. Close the locking lever on the processor socket .12Figure 2-46. Installing
About This GuideThis maintenance and service guide is a troubleshooting guide that can be used for referencewhen servicing the Compaq ProLiant DL380 G
2-48 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide 5. Install the heatsink . 6. Carefully install the heatsink-retainin
Removal and Replacement Procedures 2-49PPMsTo remove a PPM: 1. Power down the server. See the “Powering Down the Server” section in this chapter. 2
2-50 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service GuideSmart Array 5i ControllerTo remove the Smart Array 5i Controller: 1. Po
Removal and Replacement Procedures 2-51BatteryIf the server no longer automatically displays the correct date and time, you may need to replacethe b
2-52 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide 5. Remove the battery.Figure 2-51. Removing the batteryReverse steps
Removal and Replacement Procedures 2-53System BoardTo remove the system board: 1. Power down the server. See the “Powering Down the Server” section
2-54 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide 14. Loosen the system board thumbscrew.Figure 2-52. Loosening the sys
Removal and Replacement Procedures 2-55 16. Slide the system board toward the front of the server and lift the system board off thealignment keys.F
2-56 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service GuideRear Fan BracketTo remove the rear fan bracket: 1. Power down the serve
Removal and Replacement Procedures 2-57SCSI Cable (Short)To remove the short SCSI cable: 1. Power down the server. See the “Powering Down the Serve
viii Compaq ProLiant DL380 Generation 2 Server Maintenance and Service GuideWARNING: To reduce the risk of personal injury from electrical shock an
2-58 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service GuideCD MultiBay CableTo remove the CD MultiBay cable: 1. Power down the ser
Removal and Replacement Procedures 2-59Power Button/LED CableTo remove the power button/LED cable: 1. Power down the server. See the “Powering Down
2-60 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service GuideSystem CablesTo remove the LED/CD-ROM drive system cable or the diskette
Removal and Replacement Procedures 2-61PCI Hot Plug Backplane CableTo remove the PCI Hot Plug backplane cable: 1. Power down the server. See the “P
2-62 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service GuideOptional Remote Insight Lights-Out Edition Interface CableTo remove the
Removal and Replacement Procedures 2-63Optional SCSI Cable (Long)To remove the long SCSI cable: 1. Power down the server. See the “Powering Down th
Chapter 3Diagnostic ToolsThis chapter is an overview of software and firmware diagnostic tools that are available forconfiguring, monitoring, and mana
3-2 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service GuideUse the following tools to diagnose problems, test hardware, and monitor
Diagnostic Tools 3-3Table 3-1Diagnostic Tools continuedTool Description How to run the toolCompaq SmartStart for Servers Compaq SmartStart software
3-4 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service GuideTable 3-1Diagnostic Tools continuedTool Description How to run the toolRO
Chapter 1Illustrated Parts CatalogThis chapter provides the illustrated parts breakdown and spare parts list for theCompaq ProLiant™ DL380 Generation
Chapter 4Connectors, LED Indicators, Switches,and JumpersThis chapter explains the location and function of system connectors, internal and externalLE
4-2 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service GuideConnectorsThe figures and tables on the following pages show connector lo
Connectors, LED Indicators, Switches, and Jumpers 4-3System Board ConnectorsFigure 4-2 and Table 4-2 show the connectors on the system board.6578910
4-4 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service GuideLED IndicatorsThe ProLiant DL380 Generation 2 server contains several set
Connectors, LED Indicators, Switches, and Jumpers 4-5Front Panel LEDsThe five LEDs on the front of the server indicate server status. Figure 4-3 and
4-6 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service GuideThe internal health LED identifies service events for internal components
Connectors, LED Indicators, Switches, and Jumpers 4-7Table 4-4Hot-Plug SCSI Hard Drive LED Status Combinations Activity Online FaultMeansOn Off Of
4-8 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service GuidePCI Riser Cage LEDsThe PCI riser cage contains two LEDs. The slot speed L
Connectors, LED Indicators, Switches, and Jumpers 4-9PCI Hot Plug LEDsThe PCI Hot Plug LEDs adjacent to each expansion slot provide a visual referen
4-10 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service GuideRJ-45 Network Connector LEDsThe RJ-45 network connector on the server re
1-2 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service GuideMechanical Components165243Figure 1-1. Mechanical componentsTable 1-1Mec
Connectors, LED Indicators, Switches, and Jumpers 4-11Rear Unit Identification LED SwitchThe rear unit identification LED switch offers a visual ref
4-12 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service GuideHot-Plug Power Supply LEDDetermine the hot-plug power supply status by o
Connectors, LED Indicators, Switches, and Jumpers 4-13Hot-Plug Fan LEDEach of the hot-plug fans contains a dual-color LED (Figure 4-10).Figure 4-10.
4-14 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service GuidePower Converter Module LEDThe power converter module LED indicates wheth
Connectors, LED Indicators, Switches, and Jumpers 4-1510 1134567892112Figure 4-12. System board LEDsTable 4-8System Board LEDsItem LED Description
4-16 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service GuideSystem LEDs and Internal Health LED Status CombinationsWhen the internal
Connectors, LED Indicators, Switches, and Jumpers 4-17Table 4-9System LEDs and Internal Health LED Status Combinations continuedSystem LED and Color
4-18 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service GuideSystem SwitchesWith system switches, you can enable or disable certain s
Connectors, LED Indicators, Switches, and Jumpers 4-19SCSI Interlock Disable SwitchThe SCSI interlock disable switch (Figure 4-13) is a two-position
4-20 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service GuideSystem Maintenance SwitchThe system maintenance switch is a six-position
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