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13-2 Troubleshooting
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Jennifer Hale Saved by: Jennifer Hale Saved date: 06/03/99 3:23 PM
Part Number: 103182-001 File name: Ch13.doc
Checklist for Solving Problems
If you encounter some minor problem with the computer or
software applications, go through the following checklist for
possible solutions:
■ Is the computer connected to an external power source or does
it have a fully charged battery installed?
■ Are all cables connected properly and securely?
■ Did the diskette drive contain a non-bootable diskette when
you turned on the computer?
■ Have you installed all the needed device drivers? For example,
if you are using a mouse, you may need to install a mouse
device driver.
■ Have you installed the appropriate printer drivers?
While the computer is configured just for you, problems you
encounter while working may not be unique. Eliminating the
typical problems described in this section may save you time and
money. If you have a problem with the computer, consider the
problems and possible solutions outlined in troubleshooting. If the
problem appears related to a software application, also check the
documentation provided with the software. You may discover
something you can resolve easily by yourself. If the condition
persists, contact your Compaq authorized dealer, reseller, or
service provider.
- Compaq Armada M700 1
- Series of Personal Computers 1
- REFERENCE GUIDE 3
- CONTENTS 4
- Contents vii 6
- OPTIONAL INTERNAL MODEM 7
- MEMORY UPGRADE 7
- ADDITIONAL FEATURES 8
- USING THIS GUIDE 10
- GETTING STARTED 11
- 1-2 Getting Started 12
- Opening the Computer 13
- Turning the Computer On 14
- Setting Up the Software 14
- Completing Setup 15
- Accessing the Internet 16
- COMPUTER AT A GLANCE 17
- Rear Components 18
- Left Side Components 19
- Right Side Components 20
- Top Components 21
- Bottom Components 22
- NAVIGATION DEVICES AND 23
- KEYBOARD 23
- Pointing Stick Model 24
- Optional Touchpad Model 25
- Hotkey Quick Reference 26
- Switching Displays 26
- Adjusting System Volume 26
- Accessing Power Management 27
- Accessing the Battery Gauge 27
- Stretching Text 29
- BATTERY PACKS 30
- Battery Components 31
- Charging Battery Packs 32
- Calibrating a Battery Pack 33
- Initiating Calibration 34
- Stopping Calibration 34
- 4-6 Battery Packs 35
- Replacing a Battery Pack 36
- Battery Bay 37
- Battery Packs 4-9 38
- Storing Battery Packs 39
- Maximizing Battery Life 40
- Recycling Used Battery Packs 40
- POWER MANAGEMENT 41
- Power Management Levels 42
- Initiating Suspend 43
- Hibernation 44
- Benefits of Using Hibernation 45
- Initiating Hibernation 45
- Exiting Hibernation 46
- Setting Component Timeouts 47
- Using Drives 48
- Caring for Drives 49
- MultiBay Weight Saver 50
- Hard Drives 51
- Drives 6-5 52
- 6-6 Drives 53
- Drives 6-7 54
- CD-ROM and DVD-ROM Drives 55
- Drives 6-9 56
- 6-10 Drives 57
- Drives 6-11 58
- LS-120 Drive 59
- SuperDisk LS-120 Drive 62
- Connecting the Diskette Drive 63
- SECURITY 64
- DriveLock Feature 65
- Security 7-3 66
- 7-4 Security 67
- Power-On Password 68
- Setting the Power-On Password 69
- Setup Password 70
- Keyboard Password Symbols 71
- Security 7-9 72
- Using the Cable Lock 73
- Connecting the Modem 75
- Optional Internal Modem 8-3 76
- Software Overview 77
- Removing the Keyboard 79
- Memory Upgrade 9-3 80
- 9-4 Memory Upgrade 81
- Replacing the Keyboard 82
- Identifying Audio Connections 84
- Additional Features 10-3 85
- 10-4 Additional Features 86
- Controlling Audio Volume 87
- Infrared Connections 87
- 10-6 Additional Features 88
- Types of PC Cards 89
- Inserting a PC Card 90
- Removing a PC Card 91
- PC Card Device Drivers 92
- Zoomed Video 93
- Intelligent Manageability 93
- Accessing the Web Agent 94
- Asset Management 94
- Fault Management 95
- Fault Management Alerts 95
- Security Management 96
- Configuration Management 96
- COMPUTER SETUP AND 97
- DIAGNOSTICS 97
- Using Computer Setup 98
- File Menu 99
- Security Menu 100
- Advanced Menu 101
- CARE, TRAVEL, AND SHIPPING 103
- GUIDELINES 103
- Operating Temperatures 104
- Traveling with the Computer 104
- Shipping the Computer 105
- TROUBLESHOOTING 106
- 13-2 Troubleshooting 107
- Solving Audio Problems 108
- Troubleshooting 13-5 110
- 13-6 Troubleshooting 111
- Troubleshooting 13-7 112
- 13-8 Troubleshooting 113
- Solving Hard Drive Problems 114
- Solving Infrared Problems 115
- Solving Modem Problems 117
- Solving PC Card Problems 121
- Solving Power Problems 123
- Solving Screen Problems 124
- Solving USB Problems 125
- COMPAQ CUSTOMER SUPPORT 126
- Worldwide Telephone Numbers 127
- Location 128
- Code Telephone Number 128
- Compaq Customer Support A-7 132
- Continued 132
- REGULATORY NOTICES 134
- Telecom Network Approvals 135
- Canadian Notice 136
- Avis Canadien 136
- European Union Notice 137
- Japanese Notice 138
- German Ergonomics Notice 138
- Airline Travel Notice 138
- Energy Star Compliance 138
- Battery Notice 139
- Power Cords 139
- Laser Safety 140
- Safety Precautions for Modems 141
- Regulatory Notices B-9 142
- B-10 Regulatory Notices 143
- New Zealand Modem Statements 144
- B-12 Regulatory Notices 145
- Regulatory Notices B-13 146
- ELECTROSTATIC DISCHARGE 147
- Grounding Methods 148
- SPECIFICATIONS 149
- Index I-1 150
- I-2 Index 151
- Index I-3 152
- I-4 Index 153
- Index I-5 154
- I-6 Index 155
- Index I-7 156
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