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Troubleshooting 2-1
chapter
2
T
ROUBLESHOOTING
Follow these basic steps when beginning the troubleshooting process:
1. Complete the preliminary steps listed in Section 2.1.
2. Run the Power-On Self-Test (POST) as described in Section 2.3.
3. Run Computer Setup as described in Section 2.5.
4. If you are unable to run POST or if the problem persists after running POST,
perform the recommended actions described in the diagnostic tables in Section 2.5.
Follow these guidelines when troubleshooting:
■
Complete the recommended actions in the order in which they are given.
■
Repeat POST after each recommended action until the problem is resolved and the
error message does not return.
■
When the problem is resolved, stop performing the troubleshooting steps and do not
complete the remaining recommended actions.
■
Refer to Chapter 5 for recommended removal and replacement procedures.
■
If the problem is intermittent, check the computer several times to verify that the
problem is solved.
The following table describes the troubleshooting actions:
If You Want To: Then Run:
Check for POST error messages POST
Perform any of the following:
■
Check the system configuration
■
Set the system power management
parameters
■
Return the system to its original
configuration
■
Check system configuration of installed
devices
Computer Setup
- Compaq Armada M700 1
- Series of Personal Computers 1
- MAINTENANCE AND SERVICE GUIDE 2
- Technical Notes 8
- Serial Number 9
- ESCRIPTION 10
- Table 1-1 11
- Table 1-2 12
- Table 1-2 continued 14
- Features 15
- Intelligent Manageability 15
- Accessing the Web Agent 16
- Asset Management 16
- Fault Management 17
- Security Management 17
- Configuration Management 18
- Managing Power 18
- Accessing Power Management 18
- Power Management Levels 18
- 1.2 Computer Components 19
- Power Equipment 20
- Mass Storage Devices 20
- Front Components 21
- Rear Components 22
- Left Side Components 23
- Right Side Components 24
- Top Components 25
- Table 1-9 26
- Bottom Components 27
- Table 1-11 28
- Keyboard Components 28
- Pointing Stick Model 28
- TouchPad Components 29
- 1.4 Design Overview 30
- 1-22 Product Description 31
- ROUBLESHOOTING 32
- 2.1 Preliminary Steps 33
- 2.2 Clearing Passwords 34
- 2.4 POST Error Messages 35
- Table 2-1 36
- Warning Messages 36
- Table 2-2 37
- Fatal Error Messages 37
- Table 2-3 37
- Fatal Error Beep Codes 37
- 2.5 Compaq Utilities 38
- Using Computer Setup 39
- File Menu 39
- Security Menu 40
- Advanced Menu 41
- Factory Default Settings 42
- Before Replacing Parts 44
- 2-14 Troubleshooting 45
- Table 2-8 46
- Solving Audio Problems 46
- Table 2-9 47
- Table 2-10 48
- Table 2-11 48
- Table 2-12 49
- Solving Hard Drive Problems 49
- Table 2-13 49
- Solving Infrared Problems 49
- Table 2-14 50
- Solving Keyboard Problems 50
- Table 2-15 51
- Solving Modem Problems 51
- Table 2-15 52
- Table 2-16 54
- Solving PC Card Problems 54
- Table 2-17 55
- Solving Power Problems 55
- Table 2-18 55
- Solving Screen Problems 55
- Table 2-19 56
- Solving USB Problems 56
- 2-26 Troubleshooting 57
- LLUSTRATED 58
- Table 3-1 60
- 3.3 Plastics Kit Components 65
- Table 3-2 66
- Plastics Kit Components 66
- Spare Part Number 135230-001 66
- 3.4 Cable Kit Components 67
- 3.5 Mass Storage Devices 68
- 3.6 Miscellaneous 69
- EMOVAL AND 70
- EPLACEMENT 70
- RELIMINARIES 70
- Cables and Connectors 71
- Workstation Precautions 73
- Table 4-1 75
- Table 4-2 75
- Static-Shielding Materials 75
- ROCEDURES 76
- 5.4 Computer Feet 79
- 5.6 Battery Packs 81
- 5.7 Hard Drives 83
- 5.8 MultiBay Devices 86
- Inserting MultiBay Devices 87
- 5.9 PC Cards 89
- Removing a PC Card 90
- Inserting a PC Card 91
- 5.10 Modem/Combo Card 92
- 5.11 RTC Battery 94
- 5.12 Keyboard 95
- 5.13 Memory Expansion 97
- 5.14 Switch Cover 99
- 5.15 Display Assembly 101
- (Figure 5-25) 102
- 5.16 Top Cover 104
- 5.17 USB Board 108
- 5.18 Voltage Converter Board 109
- 5.19 Infrared Board 110
- 5.20 System Board 111
- (Figure 5-36) 113
- (Figure 5-37) 114
- 5.21 Fan 115
- 13. Remove the fan ➋ 116
- PECIFICATIONS 118
- 6.2 Displays 119
- 6.3 Hard Drives 120
- 6.4 Diskette Drive 121
- 6.5 CD-ROM Drive 122
- 6.6 DVD-ROM Drive 123
- 6.7 LS-120 Drive 124
- 6.8 Battery Pack 125
- 6.9 System DMA 125
- 6.10 System Interrupts 126
- 6.11 System I/O Addresses 127
- 6.12 System Memory Map 129
- ONNECTOR 130
- SSIGNMENTS 130
- 151617 14 131
- 5678910111213 131
- 1820 1921222325 24 131
- Table A-7 132
- Docking Connector 132
- Table A-8 134
- Table A-9 135
- External Monitor Connector 135
- EQUIREMENTS 136
- Country-Specific Requirements 137
- Index I-1 138
- I-2 Index 139
- Index I-3 140
- I-4 Index 141
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