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Troubleshooting 2-1
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: David Calvert Saved by: The Integrity Group Saved date: 09/12/00 3:02 PM
Pages: 38 Words: 6418 Template: c:\program files\microsoft office\templates\compaq\ref.dot
Part Number: 128679-005 File name: Ch02
chapter
2
T
ROUBLESHOOTING
Follow these basic steps when beginning the troubleshooting process:
1. Complete the preliminary steps listed in Section 2.1.
2. Run the Power-On Self-Test (POST) as described in Section 2.3.
3. Run Computer Setup as described in Section 2.5.
4. If you are unable to run POST or if the problem persists after
running POST, perform the recommended actions described in the
diagnostic tables in Section 2.5.
Follow these guidelines when troubleshooting:
■
Complete the recommended actions in the order in which they are
given.
■
Repeat POST after each recommended action until the problem is
resolved and the error message does not return.
■
When the problem is resolved, stop performing the troubleshooting
steps and do not complete the remaining recommended actions.
■
Refer to Chapter 5 for recommended removal and replacement
procedures.
■
If the problem is intermittent, check the computer several times to
verify that the problem is solved.
- AINTENANCE AND 1
- Contents v 2
- EMOVAL AND 4
- EPLACEMENT 4
- ROCEDURES 4
- Using This Guide ix 6
- Technician Notes 7
- Serial Number 7
- ESCRIPTION 8
- Table 1-2 10
- Compaq Armada E500 10
- Computer Models 10
- Table 1-4 15
- Compaq Armada V300 15
- Features 17
- Accessing the Web Agent 19
- Asset Management 19
- Fault Management 20
- Fault Management Alerts 21
- Security Management 21
- Configuration Management 22
- Managing Power 22
- Accessing Power Management 22
- Power Management Levels 22
- 1-16 Product Description 23
- Table 1-5 24
- 1-18 Product Description 25
- Table 1-6 26
- Right Side Components 26
- Figure 1-4. Rear Components 27
- Table 1-7 28
- Rear Components 28
- 1-22 Product Description 29
- Table 1-8 30
- Keyboard Components 30
- 1-24 Product Description 31
- Table 1-9 32
- 1-26 Product Description 33
- Table 1-10 34
- Bottom Components 34
- 1.4 Design Overview 35
- ROUBLESHOOTING 36
- 2.1 Preliminary Steps 37
- 2.2 Clearing Passwords 38
- 2.4 POST Error Messages 39
- Table 2-1 40
- Warning Messages 40
- Table 2-2 42
- Fatal Error Messages 42
- Table 2-3 43
- Fatal Error Beep Codes 43
- 2.5 Compaq Utilities 44
- Using Computer Setup 45
- File Menu 46
- Security Menu 47
- Advanced Menu 48
- 2-14 Troubleshooting 49
- Factory Default Settings 50
- Table 2-4 50
- Initialization 50
- Table 2-5 50
- Table 2-6 51
- Table 2-7 51
- Security 51
- Before Replacing Parts 52
- Table 2-8 53
- Solving Audio Problems 53
- Table 2-8 54
- Table 2-9 55
- Table 2-9 56
- Table 2-10 57
- Table 2-11 58
- Table 2-12 59
- Solving Hard Drive Problems 59
- Table 2-13 60
- Solving Infrared Problems 60
- Table 2-14 62
- Solving Keyboard Problems 62
- Table 2-15 63
- Solving Modem Problems 63
- Table 2-16 68
- Solving PC Card Problems 68
- Table 2-17 70
- Solving Power Problems 70
- Table 2-18 71
- Solving Display Problems 71
- Table 2-18 72
- Table 2-19 73
- Solving USB Problems 73
- LLUSTRATED 74
- 3-2 Illustrated Parts Catalog 75
- Table 3-1 76
- 3-4 Illustrated Parts Catalog 77
- 3-6 Illustrated Parts Catalog 79
- 3-8 Illustrated Parts Catalog 81
- Table 3-2 83
- Spare Part Number 159536-001 83
- 3.4 Mass Storage Devices 84
- Table 3-3 84
- 3.5 Miscellaneous 85
- Table 3-4 85
- RELIMINARIES 86
- Cables and Connectors 87
- 4.6 Workstation Precautions 89
- Table 4-1 91
- Table 4-2 91
- Static-Shielding Materials 91
- Table 5-1 93
- Disassembly Sequence Chart 93
- 5.4 Computer Feet 94
- Computer Feet 94
- 5.5 Mini PCI Slot 95
- 5.6 Touch Button 97
- Touch Button 97
- Removing the Touch Button 97
- Touch Button Cable 98
- Removing the Keyboard 100
- 5.8 Memory 103
- Memory Expansion Board 103
- Spare Part Number Information 103
- Display Assembly 106
- 5.9 Display Assembly 106
- Removing the Display 107
- Switch and Hinge Cover 109
- RTC Battery 112
- Removing the RTC Battery 112
- 5.11 LED Board 113
- LED Board 113
- Removing the LED Board 113
- 5.12 Top Cover 114
- Top Cover 114
- Removing the Top Cover 114
- Diskette Drive Bezel 115
- 5.13 Front Shield 118
- Front Shield 118
- Removing the Front Shield 118
- Diskette Drive 120
- Removing the Diskette Drive 120
- 5.15 System Board 121
- System Board 121
- Removing the System Board 122
- (Figure 5-24) 123
- 5.16 Voltage Converter Board 125
- Voltage Converter Board 125
- 5.17 Fan 127
- Removing the Fan 127
- PECIFICATIONS 130
- Table 6-2 131
- 14.1-inch XGA, TFT Display 131
- Table 6-3 132
- 13.3-inch XGA, TFT Display 132
- Table 6-4 133
- 12.1-inch SVGA, TFT Display 133
- Table 6-5 133
- 12.1-inch SVGA, STN Display 133
- Table 6-6 134
- Hard Drives 134
- Table 6-7 135
- Table 6-8 136
- CD-ROM Drive 136
- Table 6-9 137
- DVD-ROM Drive 137
- Table 6-10 138
- LS-120 SuperDisk Drive 138
- Table 6-11 139
- AC Adapter 139
- Table 6-12 140
- Lithium Ion Battery Packs 140
- Table 6-13 140
- System DMA 140
- Table 6-14 141
- System Interrupts 141
- Table 6-15 142
- System I/O Addresses 142
- Continued 143
- Table 6-16 144
- System Memory Map 144
- ONNECTOR 145
- SSIGNMENTS 145
- 151617 14 147
- 5678910111213 147
- 1820 1921222325 24 147
- Table A-7 148
- Docking Connector 148
- Table A-8 151
- Table A-9 151
- External Monitor Connector 151
- EQUIREMENTS 152
- Country-Specific Requirements 153
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