Compaq ProLiant DL380 Generation 2 Betriebsanweisung Seite 114
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Technical support 114
Technical support
In this section
Before you contact HP........................................................................................................................... 114
HP contact information.......................................................................................................................... 114
Customer self repair ............................................................................................................................. 114
Before you contact HP
Be sure to have the following information available before you call HP:
• Technical support registration number (if applicable)
• Product serial number
• Product model name and number
• Applicable error messages
• Add-on boards or hardware
• Third-party hardware or software
• Operating system type and revision level
HP contact information
For the name of the nearest HP authorized reseller:
• In the United States, refer to the HP US service locator webpage
(http://www.hp.com/service_locator
).
• In other locations, refer to the HP website (http://www.hp.com).
For HP technical support:
• In North America:
• Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a
week. For continuous quality improvement, calls may be recorded or monitored.
• If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
information about Care Packs, refer to the HP website (http://www.hp.com
).
• Outside North America, call the nearest HP Technical Support Phone Center. For telephone numbers
for worldwide Technical Support Centers, refer to the HP website (http://www.hp.com
).
Customer self repair
What is customer self repair?
HP's customer self-repair program offers you the fastest service under either warranty or contract. It
enables HP to ship replacement parts directly to you so that you can replace them. Using this program,
you can replace parts at your own convenience.
- User Guide 1
- Audience assumptions 2
- Contents 3
- Contents 4 4
- Contents 5 5
- Contents 6 6
- Component identification 7
- Front panel components 8
- Front panel LEDs and buttons 9
- Rear panel components 10
- Rear panel LEDs and buttons 11
- System board components 12
- NMI switch 13
- Chassis ID switch 13
- DIMM slots 13
- SCSI backplane components 14
- SAS backplane components 15
- System board LEDs 15
- SCSI backplane LEDs 18
- Hot-plug SAS hard drive LEDs 20
- PCI riser cage LED 22
- Remote management connector 22
- Identifying hot-plug fans 23
- Hot-plug fan LED 24
- Power converter module LED 25
- Operations 27
- Removing the access panel 29
- Installing the access panel 29
- In this section 31
- Rack planning resources 32
- Optimum environment 32
- Temperature requirements 33
- Power requirements 33
- Rack warnings 34
- Installing hardware options 34
- Setup 36 36
- Registering the server 37
- Introduction 38
- Processor option 38
- Memory options 41
- Installing DIMMs 43
- SCSI IDs 44
- SAS drive numbers 46
- Prepare the SAS hard drive 47
- Installing a diskette drive 48
- Hot-plug tape drive option 49
- Redundant hot-plug fans 50
- Installation requirements 51
- Front fan bracket 53
- PCI riser cage options 56
- Removing the PCI riser cage 57
- Expansion board options 58
- Cabling 64
- USB cabling 65
- DVD/CD-ROM drive cabling 65
- Diskette drive cabling 66
- Power button/LED cabling 66
- RILOE II cabling 67
- SCSI model cabling 68
- Embedded duplex SCSI cabling 69
- PCI simplex SCSI cabling 70
- PCI duplex SCSI cabling 71
- Mixed duplex SCSI cabling 71
- Internal power cabling 77
- External storage cabling 78
- Configuration tools 79
- HP ROM-Based Setup Utility 80
- Array Configuration Utility 81
- Management tools 83
- RILOE technology 84
- Management Agents 84
- HP Systems Insight Manager 84
- Redundant ROM support 84
- Safety and security benefits 85
- Diagnostic tools 86
- Keeping the system current 87
- Troubleshooting 89
- Important safety information 90
- Warnings and cautions 91
- Symptom information 92
- Service notifications 92
- Loose connections 92
- Diagnostic steps 93
- General diagnosis flowchart 94
- Symptoms: 96
- Troubleshooting 98 98
- POST problems flowchart 99
- OS boot problems flowchart 100
- Troubleshooting 102 102
- Possible causes: 103
- Redundancy failure 103
- Troubleshooting 104 104
- Battery replacement 105
- FCC logo, United States only 106
- Modifications 107
- Canadian notice 107
- Japanese notice 108
- BSMI notice 108
- Korean class A notice 109
- Laser compliance 109
- Electrostatic discharge 111
- Specifications 112
- Technical support 114
- Technical support 115 115
- Acronyms and abbreviations 116
- Index 119 119
- Index 120 120
- Index 121 121
- Index 122 122
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