Compaq AlphaServer ES45 3B Bedienungsanleitung PDF herunterladen (Seite 27)

QuickSpecs

Compaq AlphaServer ES45

DA-10994 World Wide — Version 20 — June 27, 2002 27

Options

Step 19 −

−−

− Hardware and Software Supplemental Support Services −

−−

− Optional (continued)

Program Features – Principal Server (continued)

• 24 x 7 HW support with Named Engineer, 4-hour response for on-site support

Priority Gold

• 24 x 7 Gold SW support - Named Account Rep

• 30-minute callback (critical); 1-hour callback (non-critical)

• License Subscription for Compaq O/S software and embedded L/P (i.e., EIS for

OpenVMS, unlimited users, and server extensions for Tru64 UNIX)

• Consolidated Software Media Update Distribution for OpenVMS or Tru64 UNIX

and their layered products. (Some layered products on Consolidated Media

Update Distribution can be ordered separately.)

• Technical newsletter, SW activity review and 10 hrs Upgrade impact planning

• Proactive Revision Management

• Two System Healthchecks per year

• Mandatory pre-qualification required

Priority Gold Executive

• 24 x 7 HW support with Named Engineer, 2-hour response for on-site support

• 24 x 7 Gold SW support - Named Account Rep

• 30-minute callback (critical); 1-hour callback (non-critical)

• License Subscription for Compaq O/S software and embedded L/P (i.e., EIS for

OpenVMS, unlimited users, and server extensions for Tru64 UNIX)

• Consolidated Software Media Update Distribution for OpenVMS or Tru64 UNIX

and their layered products. (Some layered products on Consolidated Media

Update Distribution can be ordered separately.)

• Technical newsletter, SW activity review and 10 hrs Upgrade impact planning

• Proactive Revision Management

• Two System Healthchecks per year

• Customer site must be within 25 miles of a Compaq service location

• Mandatory pre-qualification required

Program Features – Additional Services

SSPs (Subsequent System Packages)

• For Priority, Priority 24, Priority Silver, Priority Gold, and Priority Gold Executive

• HW Support at same level as corresponding package for Principal server

• License Subscription: Compaq O/S (where applicable)

• Telephone support through Principal server covered by full support package

Installation

• Preinstallation review

• Unpacking of equipment

• Assemble and test

• Basic product usage info

• No software installation added

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