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Troubleshooting
Maintenance and Service Guide 2–9
5. Select a test mode:
❏
Interactive Mode—Provides maximum control over
the testing process. You determine whether the test was
passed or failed, and you may be prompted to insert or
remove devices.
❏
Unattended Mode—Does not display prompts. If errors
are found, they are displayed when testing is complete.
6. Click Begin Testing.
7. Select a tab to view a test report:
❏
Status tab—Summarizes the tests run, passed, and failed
during the current testing session.
❏
Log tab—Lists tests run on the system, the number of
times each test has run, the number of errors found on
each test, and the total run time of each test.
❏
Error tab—Lists all errors found in the notebook with
their error codes.
8. Select a tab to save the report:
❏
Log tab—Select Save.
❏
Error tab—Select Save.
9. Select a tab to print the report:
❏
Log tab—Select File > Save As, then print the file from
your folder.
- Maintenance and Service Guide 1
- First Edition (July 2002) 2
- Contents 3
- 3 Illustrated Parts Catalog 4
- 6 Specifications 5
- A Connector Pin Assignments 5
- B Power Cord Set Requirements 5
- C Screw Listing 5
- 1.1 Models 7
- Table 1-2 8
- (Continued) 10
- Table 1-3 14
- 1.2 Features 17
- 1.2 Clearing a Password 18
- 1.3 Power Management 19
- Table 1-4 20
- Front Panel Components 20
- Table 1-5 21
- Right Side Components 21
- Product Description 23
- Table 1-6 24
- Left Side Components 24
- Table 1-7 25
- Keyboard Components 25
- Table 1-8 27
- Figure 1-7. Bottom Components 29
- Table 1-9 30
- Bottom Components 30
- Table 1-10 31
- Rear Panel Components 31
- 1.4 Design Overview 32
- Troubleshooting 33
- Using Computer Setup 34
- Selecting from the File Menu 35
- Table 2-2 36
- Security Menu 36
- Select To Do This 36
- Table 2-3 37
- Advanced Menu 37
- 2.2 Using Compaq Diagnostics 39
- Test Information 40
- Table 2-4 42
- (if applicable) 50
- Illustrated Parts Catalog 63
- Table 3-1 65
- Components 72
- Table 3-2 73
- Spare Part Number 231454-001 73
- 3.4 Mass Storage Devices 74
- Table 3-3 75
- Mass Storage Devices 75
- 3.5 Miscellaneous Spare Parts 76
- Removal and Replacement 79
- Preliminaries 79
- 4.2 Service Considerations 80
- 4.3 Preventing Damage to 81
- Removable Drives 81
- Precautions 82
- 4.6 Workstation Precautions 83
- Procedures 86
- Table 5-1 87
- Disassembly Sequence Chart 87
- Disassembly 88
- 5.4 Computer Feet 91
- 5.5 Palm Rest 92
- 5. Open the notebook 93
- key to disengage 94
- until the RTC battery 95
- and TouchPad cables 95
- (Figure 5-7) 95
- TouchPad Cable 97
- 5.6 Memory Expansion Board 99
- Compartment Cover 100
- 5.7 Hard Drive 103
- Mini PCI Communications Board 105
- Spare Part Number Information 105
- 5.9 Keyboard 107
- 5.11 Switch Cover 112
- 5.12 Display 114
- Display Screws 116
- 5.13 Modem Cable 117
- that secures the right 118
- N410c Models 119
- N410c Models (continued) 120
- N400c Models 121
- 5.14 System Board 122
- Do not remove the screw 126
- and speaker 127
- Specifications 132
- Table 6-2 134
- 12.1-inch XGA, TFT Display 134
- Table 6-3 135
- 12.1-inch SVGA, TFT Display 135
- Table 6-4 136
- Hard Drives 136
- Table 6-5 138
- Diskette Drive 138
- Table 6-6 139
- CD-ROM Drive 139
- Table 6-7 140
- DVD-ROM Drive 140
- Table 6-8 141
- Battery Packs 141
- Table 6-9 142
- AC Adapter 142
- Table 6-10 142
- System DMA 142
- Table 6-11 143
- System Interrupts 143
- Table 6-12 144
- System I/O Addresses 144
- Table 6-13 147
- System Memory Map 147
- Connector Pin Assignments 148
- Table A-2 149
- Table A-3 149
- Stereo Speaker/Headphone 149
- Table A-4 150
- Microphone 150
- Table A-5 150
- Universal Serial Bus 150
- Table A-6 151
- RJ-45 Network Interface 151
- Table A-7 151
- RJ-11 Modem 151
- Table A-8 152
- External Monitor 152
- Power Cord Set Requirements 153
- Country-Specific Requirements 154
- Screw Listing 156
- Table C-1 157
- Table C-2 158
- Table C-3 161
- Table C-4 162
- Table C-5 164
- Table C-6 166
- 5.0 mm × 9.5 Screwlock 166
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