Compaq DIGITALPC 5510 Wartungshandbuch

DIGITAL PC 3500/5510DIGITAL PC 3500/5510Service Maintenance ManualPart Number: ER-G2BWW-SM. A01Digital Equipment Corporation

ContentsivRecommended Tools ... 5-14Other Materials Needed...

Troubleshooting4-41DIGITAL PC 3500/5510Code DescriptionBEh Clear screen before booting (optional)BFh Check virus and backup remindersC0h Try to boot w

Troubleshooting4-42The following are for boot block in Flash ROM:Code DescriptionE2h Initialize the chipsetE3h Initialize refresh counterE4h Check for

Troubleshooting4-43DIGITAL PC 3500/5510Beep CodesWhen POST finds an error and cannot display a message, the computer's speakeremits a series of b

5-1DIGITAL PC 3500/55105 Parts Replacement 5IntroductionThe following sections list the Illustrated Parts Breakdown (IPB) part numbers andrelated rep

Parts Replacement5-2DIGITAL PC 3500/5510 Low Profile IPB ListFigureLegendSpare PartNumberExchangeablePart NumberDescription1 54-25322-0154-25322-0254-

Parts Replacement5-3DIGITAL PC 3500/5510FigureLegendSpare PartNumberExchangeablePart NumberDescription7 74-50747-01 Option filler plate8 PCXAG-BF Diam

Parts Replacement5-4DEC01421178123456791011121315141617181920Figure 5-1. DIGITAL PC 3500/5510 (Low Profile Computer)

Parts Replacement5-5DIGITAL PC 3500/5510EnclosureSpare PartNumberExchangeablePart NumberDescription12-44147-01 Screw, captive 6-3212-47296-01 Key lock

Parts Replacement5-6CablesSpare PartNumberExchangeablePart NumberDescription17-03460-12 Cable assembly, flat, 34 position, 430 mm17-03460-13 Floppy ca

Parts Replacement5-7DIGITAL PC 3500/5510OptionsSpare PartNumberExchangeablePart NumberDescription30-46729-02 Adaptec 2940UW PCI-SCSI adapter card54-24

Contents vDIGITAL PC 3500/5510Removing the Wire Assembly, Headphone/Microphone (Short Tower Computer)...

Parts Replacement5-8DIGITAL PC 3500/5510 Short Tower IPB ListFigureLegendSpare PartNumberExchangeablePart NumberDescription1 54-25322-0154-25322-0254-

Parts Replacement5-9DIGITAL PC 3500/5510FigureLegendSpare PartNumberExchangeablePart NumberDescription6 30-48258-01 Power supply, short tower, 200 W7

Parts Replacement5-10DEC01422123456791011121315171819201621148182223Figure 5-2. DIGITAL PC 3500/5510 (Short Tower Computer)

Parts Replacement5-11DIGITAL PC 3500/5510EnclosureSpare PartNumberExchangeablePart NumberDescription12-44147-01 Screw, captive 6-3212-47296-01 Key loc

Parts Replacement5-12CablesSpare PartNumberExchangeablePart NumberDescription17-03460-12 Cable assembly, flat, 34 position, 430 mm17-03460-13 Floppy c

Parts Replacement5-13DIGITAL PC 3500/5510OptionsSpare PartNumberExchangeablePart NumberDescription30-46729-02 Adaptec 2940UW PCI-SCSI adapter card54-2

Parts Replacement5-14Service ProceduresThe following sections provide detailed service instructions for DIGITAL PC3500/5510 computers.CAUTION: Static

Parts Replacement5-15DIGITAL PC 3500/5510Remedial Diagnostic Test SoftwareSupplier information:AMI Diagnostics6145-F Northbelt ParkwayNorcross, GA 300

Parts Replacement5-16BIOS Version InformationYou can access and download the latest BIOS upgrades using the Internet at:http://windows.digital.comOnce

Parts Replacement5-17DIGITAL PC 3500/5510Removing the Outside CoverTo remove the computer’s outside cover:1. Turn off power to all external devices c

Contentsvi5-11. Expansion Board Slots (Short Tower Computer)... 5-325-12. Main Logic Board Switch

Parts Replacement5-18DEC01252-2Figure 5-3. Removing the Outside Cover

Parts Replacement5-19DIGITAL PC 3500/5510SecureBOX (DIGITAL PC 5510 Only)DIGITAL PC 5510 computers feature SecureBOX circuitry that detects the remova

Parts Replacement5-20DEC01256-2DACEJBKIGHFFigure 5-4. Main Logic Board Components

Parts Replacement5-21DIGITAL PC 3500/5510Main Logic Board Connectors (Rear Panel)FigureLegendConnectorA Parallel portB 10/100BaseTX network port(1)C K

Parts Replacement5-22Main Logic Board ConnectorsFigureLegendConnectorA Three 168-pin, DIMM, 64-bit SDRAM socketsB Video memory (SGRAM) upgrade connect

Parts Replacement5-23DIGITAL PC 3500/5510Low Profile Backplane Components and ConnectorsFigureLegendConnectorA PCI expansion board connectorsB ISA exp

Parts Replacement5-24Low Profile Fax/Modem Audio Input Connector (F/M IN)Item H, Figure 5-7 DescriptionPin 1 Audio in (fax/modem)(1)Pin 2 GroundPin 3

Parts Replacement5-25DIGITAL PC 3500/5510Short Tower Backplane Components and ConnectorsFigureLegendConnectorA Micro switch connector(2)B PCI expansio

Parts Replacement5-26Short Tower Fax/Modem Audio Input Connector (F/M IN)Item G, Figure 5-8 DescriptionPin 1 Audio in (fax/modem)(1)Pin 2 GroundPin 3

Parts Replacement5-27DIGITAL PC 3500/5510Audio Card Connectors (DIGITAL PC 5510 only)Computers with the Crystal CS4236B sound chip come with an audio

viiDIGITAL PC 3500/5510P Preface PThis Service Maintenance Manual is a troubleshooting guide that can be used forreference when servicing DIGITAL PC

Parts Replacement5-28DEC01260ABABFigure 5-9. Audio Adapter Card Connectors

Parts Replacement5-29DIGITAL PC 3500/5510Expansion Slot Locations (Low Profile Computer)Expansion SlotDesignationDescriptionISA2 Supports half-length

Parts Replacement5-30DEC01259-3ISA2PCI2ISA1PCI1Figure 5-10. Expansion Board Slots (Low Profile Computer)

Parts Replacement5-31DIGITAL PC 3500/5510Expansion Slot Locations (Short Tower Computer)Expansion SlotDesignationDescriptionISA1 Supports half-length

Parts Replacement5-32PCI1ISA3PCI2ISA2ISA1DEC01257-3PCI3Figure 5-11. Expansion Board Slots (Short Tower Computer)

Parts Replacement5-33DIGITAL PC 3500/5510Main Logic Board Switch SettingsNOTE: Some switch settings are marked OPEN and CLOSEDrather than ON and OFF

Parts Replacement5-34Processor Clock Speed Switch SettingsThe following table provides the switch settings for a number of available Pentiumprocessors

Parts Replacement5-35DIGITAL PC 3500/5510DEC01256-8652134 7ONOFFSW18 910Figure 5-12. Main Logic Board Switch Settings

Parts Replacement5-36Installing Additional Computer MemoryThe computer supports 168-pin DIMM memory modules utilizing SynchronousDynamic Random Access

Parts Replacement5-37DIGITAL PC 3500/5510DEC01256-7DIMM 2DIMM 1DIMM 0Figure 5-13. DIMM Socket Locations

1-1DIGITAL PC 3500/55101 Product Description 1IntroductionDIGITAL PC 3500/5510 computers are high-performance personal computersfeaturing the latest

Parts Replacement5-38Memory ConfigurationsDIMM2 DIMM1 DIMM0 Total 16 MB 16 MB 16 MB 16 MB 32 MB16 MB 16 MB 16 MB 48 MB64 MB 16 MB 16

Parts Replacement5-39DIGITAL PC 3500/5510Removing and Replacing ComponentsThe following sections provide removal and replacement procedures for the fo

Parts Replacement5-40Removing the Main Logic Board1. Turn off the computer and monitor.2. Disconnect all external devices, ac power, and monitor pow

Parts Replacement5-41DIGITAL PC 3500/5510DEC01261Figure 5-14. Removing the Main Logic Board

Parts Replacement5-42Removing an Adapter Card1. Turn off the computer, monitor, and then disconnect power from thecomputer.2. Remove the outside cov

Parts Replacement5-43DIGITAL PC 3500/5510Figure 5-15. Removing an Adapter Card

Parts Replacement5-44Removing an AGP Graphics Accelerator Card1. Turn off the computer, monitor, and then disconnect power from thecomputer.2. Remov

Parts Replacement5-45DIGITAL PC 3500/5510DEC01514-3Figure 5-16. Removing an AGP Graphics Accelerator Card

Parts Replacement5-46Removing the DIMMs1. Turn off the computer, monitor, and then disconnect power from thecomputer.2. Remove the outside cover.3.

Parts Replacement5-47DIGITAL PC 3500/5510DEC01096-3Figure 5-17. Removing DIMMs

Product Description1-2• PCI local bus  The computer’s PCI architecture represents the latest inlocal bus technology.• Onboard video:− Integrated Matr

Parts Replacement5-48Removing Video Memory1. Turn off the computer, monitor, and then disconnect power from thecomputer.2. Remove the outside cover

Parts Replacement5-49DIGITAL PC 3500/5510DEC01279Figure 5-18. Removing Video Memory

Parts Replacement5-50 Removing the Lithium Battery1. Turn off the computer, monitor, and then disconnect power from thecomputer.2. Remove the outs

Parts Replacement5-51DIGITAL PC 3500/5510DEC01256-6Figure 5-19. Removing the Lithium Battery

Parts Replacement5-52Removing the Processor1. Turn off the computer, monitor, and then disconnect power from thecomputer.2. Remove the outside cover

Parts Replacement5-53DIGITAL PC 3500/5510DEC01262-2Figure 5-20. Removing the Processor

Parts Replacement5-54Removing the Voltage Regulator Module (VRM)1. Turn off the computer, monitor, and then disconnect power from thecomputer.2. Rem

Parts Replacement5-55DIGITAL PC 3500/5510DEC01256-9Figure 5-21. Removing the VRM

Parts Replacement5-56Removing the Backplane (Low Profile Computer)1. Turn off the computer, monitor, and then disconnect power from thecomputer.2. R

Parts Replacement5-57DIGITAL PC 3500/5510DEC01423Figure 5-22. Removing the Backplane (Low Profile Computer)

Product Description1-3DIGITAL PC 3500/5510DIGITAL PC 5510 Low Profile Model 1PartNumberDescription Video HDD RAM Additional FeaturesFR-G2B2A-WB 6233 L

Parts Replacement5-58Removing the Backplane (Short Tower Computer)1. Turn off the computer, monitor, and then disconnect power from thecomputer.2. R

Parts Replacement5-59DIGITAL PC 3500/5510DEC01424Figure 5-23. Removing the Backplane (Short Tower Computer)

Parts Replacement5-60Removing Expansion BoardsNOTE: You do not have to remove the main logic board toremove an expansion board.1. Turn off the compu

Parts Replacement5-61DIGITAL PC 3500/5510DEC01268-4Figure 5-24. Removing Expansion Boards

Parts Replacement5-62Removing the Power Supply (Low Profile Computer)1. Turn off the computer, monitor, and then disconnect power from thecomputer.2.

Parts Replacement5-63DIGITAL PC 3500/5510DEC01229Figure 5-25. Removing the Power Supply (Low Profile Computer)

Parts Replacement5-64Removing the Power Supply (Short Tower Computer)1. Turn off the computer, monitor, and then disconnect power from thecomputer.2.

Parts Replacement5-65DIGITAL PC 3500/5510DEC01004Figure 5-26. Removing the Power Supply (Short Tower Computer)

Parts Replacement5-66Removing the Control Panel Assembly (Low Profile Computer)1. Turn off the computer, monitor, and then disconnect power from thec

Parts Replacement5-67DIGITAL PC 3500/5510DEC01006Figure 5-27. Removing the Control Panel Assembly(Low Profile Computer)

Product Description1-4DIGITAL PC 5510 Short Tower Model 1PartNumberDescription Video HDD RAM Additional FeaturesFR-G2B2A-5B 6233 STPentium IIMatrox2D/

Parts Replacement5-68Removing the Control Panel Assembly and Cable (Short TowerComputer)1. Turn off the computer, monitor, and then disconnect power

Parts Replacement5-69DIGITAL PC 3500/5510DEC00916Figure 5-28. Removing the Control Panel Assembly and Cable(Short Tower Computer)

Parts Replacement5-70Removing the Option Card Guide and Speaker Assembly(Short Tower Computer)1. Turn off the computer, monitor, and then disconnect

Parts Replacement5-71DIGITAL PC 3500/5510DEC01010Figure 5-29. Removing the Option Card Guide and Speaker Assembly(Short Tower Computer)

Parts Replacement5-72Removing the Wire Assembly, Headphone/Microphone (ShortTower Computer)1. Turn off the computer, monitor, and then disconnect pow

Parts Replacement5-73DIGITAL PC 3500/5510DEC00917Figure 5-30. Removing the Wire Assembly, Headphone/Microphone(Short Tower Computer)

Parts Replacement5-74Removing a 3½-Inch Device from Front Bay (Low ProfileComputer)1. Turn off the computer, monitor, and then disconnect power from

Parts Replacement5-75DIGITAL PC 3500/5510DEC00757-8Figure 5-31. Removing a 3½-Inch Device from Front Bay(Low Profile Computer)

Parts Replacement5-76Removing a 5¼-Inch Device (Low Profile Computer)1. Turn off the computer, monitor, and then disconnect power from thecomputer.2.

Parts Replacement5-77DIGITAL PC 3500/5510DEC00757-9Figure 5-32. Removing a 5¼-Inch Device (Low Profile Computer)

Product Description1-5DIGITAL PC 3500/5510DIGITAL PC 5510 with 2 GB HDDPartNumberDescription Video HDD RAM Additional FeaturesFR-G2B2A-EB 6233 LPPenti

Parts Replacement5-78IDE Drive Connections (Low Profile Computer)Figure Legend IDE Drive ComponentA Power supplyB Primary IDE hard disk driveC Power c

Parts Replacement5-79DIGITAL PC 3500/5510ABCEFGHCCFDDEC01271-2Figure 5-33. IDE Drive Connections (Low Profile Computer)

Parts Replacement5-80Removing the Internal 3½-Inch Device (Low Profile Computer)1. Turn off the computer, monitor, and then disconnect power from the

Parts Replacement5-81DIGITAL PC 3500/5510DEC0122Figure 5-34. Removing the Internal 3½-Inch Device(Low Profile Computer)

Parts Replacement5-82Removing the Diskette Drive (Low Profile Computer)1. Turn off the computer, monitor, and then disconnect power from thecomputer.

Parts Replacement5-83DIGITAL PC 3500/5510DEC01425Figure 5-35. Removing the Diskette Drive (Low Profile Computer)

Parts Replacement5-84Diskette Drive Connections (Low Profile Computer)Figure Legend Diskette Drive ComponentA Power supplyB Power connectionsC Diskett

Parts Replacement5-85DIGITAL PC 3500/5510ABCDFCBEDEC01271-2Figure 5-36. Diskette Drive Connections (Low Profile Computer)

Parts Replacement5-86Removing the Front Bezel (Short Tower Computer)1. Turn off the computer and monitor.2. Disconnect all external devices, ac powe

Parts Replacement5-87DIGITAL PC 3500/5510DEC00758-11Figure 5-37. Removing the Front Bezel

Product Description1-6DIGITAL PC 5510 Low Profile with 3 GB HDDPartNumberDescription Video HDD RAM Additional FeaturesFR-G2B2W-WF 6233 LPPentium IIMat

Parts Replacement5-88Removing a 3½-Inch Device from Front Bay (Short TowerComputer)1. Turn off the computer, monitor, and then disconnect power from

Parts Replacement5-89DIGITAL PC 3500/5510DEC00758-12Figure 5-38. Removing a 3½-Inch Device from Front Bay(Short Tower Computer)

Parts Replacement5-90Removing a 5¼-Inch Device (Short Tower Computer)1. Turn off the computer, monitor, and then disconnect power from thecomputer.2.

Parts Replacement5-91DIGITAL PC 3500/5510DEC00758-13Figure 5-39. Removing a 5¼-Inch Device (Short Tower Computer)

Parts Replacement5-92Removing an Internal 3½-Inch Device (Short Tower Computer)1. Turn off the computer, monitor, and then disconnect power from thec

Parts Replacement5-93DIGITAL PC 3500/5510DEC1273-5Figure 5-40. Removing an Internal 3½-Inch Device(Short Tower Computer)

Parts Replacement5-94IDE Drive Connections (Short Tower Computer)Figure Legend IDE Drive ComponentA Backplane IDE drive connection (primary)B Power co

Parts Replacement5-95DIGITAL PC 3500/5510DEC01274-3BHFCGBADEBFigure 5-41. IDE Drive Connections (Short Tower Computer)

Parts Replacement5-96SCSI Drive Connections (Short Tower Computer)FigureLegendComponentA SCSI hard disk drives or other driveB Power connectionC Singl

Parts Replacement5-97DIGITAL PC 3500/5510DEC01274-4ABCAHFGDDEBFigure 5-42. SCSI Drive Connections (Short Tower Computer)

April 1998The information in this document is subject to change without notice and should notbe construed as a commitment by Digital Equipment Corpora

Product Description1-7DIGITAL PC 3500/5510PartNumberDescription Video HDD RAM Additional FeaturesFR-G2B6A-GB 6300 LPPentium IIMatrox2D/3D3 GB(IDE)32 M

Parts Replacement5-98Removing the Diskette Drive (Short Tower Computer)1. Turn off the computer, monitor, and then disconnect power from thecomputer.

Parts Replacement5-99DIGITAL PC 3500/5510DEC00888-2Figure 5-43. Removing the Diskette Drive (Short Tower Computer)

Parts Replacement5-100Diskette Drive Connections (Short Tower Computer)Figure Legend Diskette Drive ComponentA Power connectionB Diskette driveC Diske

6-1DIGITAL PC 3500/55106 Device Mapping 6IntroductionThis chapter provides a series of tables listing mapping and address informationrelated to compu

Device Mapping6-2Full Range Processor Memory Address MapRange Function Size0 to 9FFFFh Base memory 640 KBA0000h to BFFFFh Video RAM 128 KBC0000h to C7

Device Mapping6-3DIGITAL PC 3500/5510I/O Address MapRange (hexadecimal) Function000 - 00F DMA controller one020 - 021 Interrupt controller one040 - 04

Device Mapping6-4Range (hexadecimal) Function2F8 - 2FF COM2378 - 37A LPT1388 - 38B Audio, FM music synthesizer3BC - 3BE LPT33E8 - 3EF COM33F0 - 3F7 Di

Device Mapping6-5DIGITAL PC 3500/5510Computer Interrupt LevelsInterrupt Number Interrupt SourceIRQ0 Timer tickIRQ1 Keyboard controllerIRQ2 Cascade int

Device Mapping6-6DMA Channel AssignmentChannel Controller Function01 Refresh1 1 Audio (if enabled)2 1 Diskette (floppy disk) controller, if enabled3 1

A-1DIGITAL PC 3500/5510A Service Notes A

Product Description1-8DIGITAL PC 5510 Short Tower with 3 GB HDDPartNumberDescription Video HDD RAM Additional FeaturesFR-G2B2A-TB 6233 STPentium IIMat

Service NotesA-2

Service NotesA-3DIGITAL PC 3500/5510

Service NotesA-4

Product Description1-9DIGITAL PC 3500/5510DIGITAL PC 5510 Low Profile with 4 GB HDDPartNumberDescription Video HDD RAM Additional FeaturesFR-G2B4W-WG

Product Description1-10DIGITAL PC 5510 Short Tower with 4 GB HDDPartNumberDescription Video HDD RAM Additional FeaturesFR-G2B2W-5F 6233 STPentium IIMa

Product Description1-11DIGITAL PC 3500/5510PartNumberDescription Video HDD RAM Additional FeaturesFR-G2B6J-TB 6300 STPentium IIMatrox2D/3D4 GB(IDE)32

Product Description1-12DIGITAL PC 5510 Short Tower with 6.4 GB HDDPartNumberDescription Video HDD RAM Additional FeaturesFR-G2B6W-5J 6300 STPentium II

Product Description1-13DIGITAL PC 3500/5510DIGITAL PC 3500 Low Profile Model 1PartNumberDescription Video HDD RAM Additional FeaturesFR-F2B2W-WB 6233

Product Description1-14DIGITAL PC 3500 with 3 GB HDDPartNumberDescription Video HDD RAM Additional FeaturesFR-F2B2W-WE 6233 LPPentium IIMatrox2D/3D3 G

Product Description1-15DIGITAL PC 3500/5510DIGITAL PC 3500 with 4 GB HDDPartNumberDescription Video HDD RAM Additional FeaturesFR-F2B4W-5E 6266 LPPent

Product Description1-16Related MaterialThe following related material is available:Document Title Order Number DescriptionService QuickReferenceER-G2B

DIGITAL PC 3500/5510FCC NoticeThis equipment has been tested and found to comply with the limits for a Class Bdigital device, pursuant to Part 15 of t

Product Description1-17DIGITAL PC 3500/5510README files come with the factory installed software and on the supplied SystemSoftware CD-ROM. These fil

2-1DIGITAL PC 3500/55102 BIOS Setup Utility 2Running the BIOS Setup UtilityThe BIOS Setup utility enables you to select and store information about t

BIOS Setup Utility2-2Helpful Hints• Several keyboard keys are assigned to help you select menus and sub-menus, options, change option values, and disp

BIOS Setup Utility2-3DIGITAL PC 3500/5510BIOS Setup Utility OptionsThe following Help topics list the BIOS options that can be updated or modified byu

BIOS Setup Utility2-4MainMenu Fields Settings CommentsMain MenuSystem timeCurrent timeDisplays the current time.System dateCurrent dateDisplays the cu

BIOS Setup Utility2-5DIGITAL PC 3500/5510Menu Fields Settings CommentsIDE Adapter Primary/Secondary Master/Slave (continued)Cylinders(1)0 to 14848Disp

BIOS Setup Utility2-6Menu Fields Settings CommentsBoot OptionsBoot-time DiagnosticScreenEnabled*DisabledEnables or disables the display of POSTmessage

BIOS Setup Utility2-7DIGITAL PC 3500/5510AdvancedMenu Fields Settings CommentsPlug & Play O/SYesNo*Select Yes if using a Plug & Play operating

BIOS Setup Utility2-8Menu Fields Settings CommentsIRQ 11 reserved forLegacy ISA cardReservedAvailable*IRQ 15 reserved forLegacy ISA cardReservedAvaila

BIOS Setup Utility2-9DIGITAL PC 3500/5510Menu Fields Settings CommentsI/O Device ConfigurationSerial port AAuto*DisabledEnabledOS ControlledEnables or

VCCI NoticeThis equipment is in the 2nd Class category (information equipment to be used in aresidential area or an adjacent area thereto) and conform

BIOS Setup Utility2-10Menu Fields Settings CommentsAdvanced Chipset ControlECC ConfigECC*ECDisabledSelect the memory configuration for the system.Enab

BIOS Setup Utility2-11DIGITAL PC 3500/5510Security OptionsMenu Fields Settings CommentsUser password is Not user selectable(Clear)*Indicates whether o

BIOS Setup Utility2-12Menu Fields Settings CommentsCustom sign on bannerPress [Enter]Press [Enter] to enter a custom sign onbanner that displays durin

BIOS Setup Utility2-13DIGITAL PC 3500/5510PowerMenu Fields Settings CommentsPower savingsCustomized*Maximum Power SavingsMaximum PerformanceDisabled

BIOS Setup Utility2-14BootMenu Fields Settings CommentsFloppy checkEnabledDisabled*Enabled permits verification of FDD type at boot.Disabled prevents

BIOS Setup Utility2-15DIGITAL PC 3500/5510Flash UtilityAll DIGITAL PC 3500 and 5510 computers have BIOS software in a read-only, non-volatile memory (

3-1DIGITAL PC 3500/55103 System Software 3IntroductionThe DIGITAL PC 3500/5510 computer comes with the Windows 95 or Windows NTWorkstation operating

System Software3-2Initial System StartupDepending on the model of the DIGITAL PC and business location, the computermay have various combinations of o

System Software3-3DIGITAL PC 3500/5510If default settings need to be changed, use the Control Panel Display option.However, before changing the resolu

System Software3-4The ISA Configuration Utility (ICU)When using non Plug and Play operating systems, such as Windows NTWorkstation, the ICU is a usefu

DIGITAL PC 3500/5510ADVARSEL: Der er fare for, at et lithiumbatteri eksploderer, hvis detudskiftes ukorrekt. Undgå, at beskadige din computer - HUSK,

System Software3-5DIGITAL PC 3500/5510The following table provides the location and description of the installed software.Note that Windows 95 and Win

System Software3-6Applications Location DescriptionAMIDiagnosticsCan be run from theDIGITAL SystemSoftware CD.Diagnostic software that can helptrouble

System Software3-7DIGITAL PC 3500/5510Customer Activated SoftwareThe DIGITAL PC may include applications and online documentation loaded onto thehard

System Software3-8DIGITAL On-Line DocumentationDIGITAL provides an on-line resource library for all available product information. Theresource library

System Software3-9DIGITAL PC 3500/5510Other on-line documentation files are available, many of which relate to specificapplications. Check the applica

System Software3-10DIGITAL System Software CDIncluded in the accessories kit is the DIGITAL System Software CD. This CD is abootable CD and capable of

System Software3-11DIGITAL PC 3500/5510Most of the device drivers you need are installed at the factory. However, you mayneed to install additional de

System Software3-12Restoring System SoftwareIn the event of a hard disk failure you will need to reinstall the operating system,device drivers, and an

System Software3-13DIGITAL PC 3500/55104. Install the necessary device drivers (see “DIGITAL System Software CDInstallation Program”).For additional

System Software3-14DIGITAL System Software CD Installation ProgramThe DIGITAL System Software CD includes an easy-to-use program that allows youto ins

Laser Safety NoticesAll CD-ROM drives included in DIGITAL computers are classified as Class 1 laserproducts and comply with safety standards as set by

4-1DIGITAL PC 3500/55104 Troubleshooting 4Initial TroubleshootingThe following sections provide initial troubleshooting procedures and tables listing

Troubleshooting4-2• If the computer hangs, soft boot the computer (press the [Ctrl] + [Alt] + [Del]keys). If the computer fails to boot, turn it off,

Troubleshooting4-3DIGITAL PC 3500/5510Pass/Fail CriteriaAs a Final Acceptance Test, the following tests should be run to meet the Pass/Failcriteria:1.

Troubleshooting4-4DiagnosticsSeveral software diagnostic products are provided with the DIGITAL PC. You canuse any of the following applications to tr

Troubleshooting4-5DIGITAL PC 3500/5510To access the PC Care diagnostic software, select the PC Care icon from theWindows Programs menu. PC Care offers

Troubleshooting4-63. The DOS-based diagnostics program will launch and the PC can be tested.For more detailed instructions about using this applicati

Troubleshooting4-7DIGITAL PC 3500/5510Using the Diagnostic DiskettesTo boot from AMI Diagnostics Diskette #1, insert the diskette into the floppy disk

Troubleshooting4-8DIGITAL ClientWORKS and DMI (DIGITAL PC 5510Only)ClientWORKS is a Desktop Management Interface (DMI) based software applicationthat

Troubleshooting4-9DIGITAL PC 3500/5510Self Monitoring Analysis Technology (S.M.A.R.T.)If the computer’s hard disk drive is S.M.A.R.T. aware and you ar

Troubleshooting4-10Advanced TroubleshootingDIGITAL has a Customer Replaceable Unit (CRU) process during the warrantyperiod for:• DIGITAL monitors with

iDIGITAL PC 3500/5510ContentsPreface... vi

Troubleshooting4-11DIGITAL PC 3500/5510Computer TroubleshootingProblem Possible Cause ActionNo response when thecomputer is turned on.Computer is not

Troubleshooting4-12Problem Possible Cause ActionComputer operatesincorrectly after installingan optional expansionboard.Expansion board installedincor

Troubleshooting4-13DIGITAL PC 3500/5510Problem Possible Cause ActionComputer fails to retainsetup information.Computer battery has failed. Replace com

Troubleshooting4-14Problem Possible Cause Action“Couldn’t Find NTLDR”(Windows NTWorkstation)NTLDR file is missing from theroot directory of the hard d

Troubleshooting4-15DIGITAL PC 3500/5510Problem Possible Cause Action“Error 0x00000069 or0x00000067” (WindowsNT Workstation)Windows NT Workstationunabl

Troubleshooting4-16Problem Possible Cause ActionComputer does not bootfrom an IDE hard diskdrive.IDE drive type incorrect. Run the BIOS Setup utility

Troubleshooting4-17DIGITAL PC 3500/5510Problem Possible Cause ActionComputer does not bootfrom an IDE hard diskdrive.IDE hard disk is connected tothe

Troubleshooting4-18Problem Possible Cause ActionComputer does notrecognize an internal orexternal SCSI hard diskdrive or device.SCSI device jumpers in

Troubleshooting4-19DIGITAL PC 3500/5510Problem Possible Cause ActionComputer does notrecognize an internal orexternal SCSI hard diskdrive or device.Ha

Troubleshooting4-20Problem Possible Cause ActionComputer does not bootfrom an internal SCSI harddisk drive.Computer not configured forSCSI hard disk d

Contentsii2BIOS Setup UtilityRunning the BIOS Setup Utility... 2-1Helpful Hints..

Troubleshooting4-21DIGITAL PC 3500/5510Problem Possible Cause ActionComputer does not bootfrom a target diskettedrive.Onboard diskette controllerdisab

Troubleshooting4-22Problem Possible Cause ActionNo response to keyboardcommands.Keyboard is passwordprotected.Enter the keyboard password.Keyboard is

Troubleshooting4-23DIGITAL PC 3500/5510Problem Possible Cause ActionKeyboard keys typeincorrectly.Incorrect language selected. Select the correct lang

Troubleshooting4-24Disk Drive TroubleshootingProblem Possible Cause ActionIDE/SCSI hard disk drivecannot read or writeinformation.Incorrect disk drive

Troubleshooting4-25DIGITAL PC 3500/5510Problem Possible Cause ActionTarget diskette drivecannot read or writeinformation.Diskette is not formatted. Fo

Troubleshooting4-26Monitor TroubleshootingProblem Possible Cause ActionMonitor power indicator isnot on.Monitor is turned off. Turn on the monitor.Pow

Troubleshooting4-27DIGITAL PC 3500/5510Problem Possible Cause ActionDistorted, rolling, orflickering screen display,or wrong/uneven color.Monitor inco

Troubleshooting4-28Audio Troubleshooting (DIGITAL PC 5510 Only)Problem Possible Cause ActionAudio does not work. Power to speakers not turnedon.Check

Troubleshooting4-29DIGITAL PC 3500/5510Problem Possible Cause ActionExternal speakers do notwork.Speaker batteries or acadapter have failed.Replace sp

Troubleshooting4-30CD-ROM TroubleshootingProblem Possible Cause ActionCannot access the CD-ROMdrive. Error message readingdrive x.Device drivers not

Contents iiiDIGITAL PC 3500/55104TroubleshootingInitial Troubleshooting...

Troubleshooting4-31DIGITAL PC 3500/5510Network Interface Troubleshooting (DIGITAL PC 5510Only)Problem Possible Cause ActionPower is on, LAN address is

Troubleshooting4-32Error MessagesThis section lists computer messages you might see or hear when you turn onpower. The computer messages are grouped

Troubleshooting4-33DIGITAL PC 3500/5510POST MessagesThe POST displays messages to alert you to errors in hardware, software, andfirmware or to provide

Troubleshooting4-34POST and Boot MessagesMessage Description/SolutionAsynchronousSynchronous BurstSynchronous PipelineBurst PassedWhere nnnn is the am

Troubleshooting4-35DIGITAL PC 3500/5510Message Description/SolutionIncorrect Drive A type -run SETUPIncorrect Drive B type -run SETUPDiskette drive A

Troubleshooting4-36Message Description/Solutionnnnn Shadow RAM passedWhere nnnn is the amount of shadow RAM (in kilobytes) thattested successfully.RTC

Troubleshooting4-37DIGITAL PC 3500/5510POST Execution MessagesDuring bootup, the BIOS carries out a POST routine which checks the computerfunctions.

Troubleshooting4-38Code Description28h Autosize DRAM2Ah Clear 512K base RAM2Ch RAM failure on address line xxxx*2Eh RAM failure on data bits xxxx* of

Troubleshooting4-39DIGITAL PC 3500/5510Code Description54h Initialize keystroke clicker if enabled in Setup.56h Send a command to keyboard controller

Troubleshooting4-40Code Description90h Initialize hard-disk controller91h Initialize local-bus hard-disk controller92h Jump to UserPatch293h Build the