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13-10 Troubleshooting
Writer: Betty Fessenden - Saved by: BLF - Saved date: 6/14/96
Part Number: 213660-001 - File name: CH13
Solving Hard Drive Problems
CAUTION: To prevent loss of information in case of errors or failures,
maintain an up-to-date backup of your hard drive at all times.
Problem Probable Cause Solution(s)
Reading hard drive
takes a long time
after starting the
computer.
System is restoring from
Hibernation.
Give the system time to restore
the saved data to its exact state
before Hibernation.
Cannot access hard
drive.
Hard drive is not seated
properly.
Shut down the computer, remove
and reinsert the hard drive, then
turn on the computer.
Hard drive was inserted while
computer was on, in Suspend,
or in Hibernation.
Shut down computer; then turn it
on again. The hard drive is
initialized during power up.
Hard drive may be damaged. Try inserting another removable
drive, if the hard drive is in the
MultiBay.
Contact your Compaq authorized
service provider.
Hard drive error
occurs.
Hard drive has bad sectors or
has failed.
Click the Device Manager tab in
System Properties, double-click
Disk Drives and verify the hard
drive is recognized. Double-click
the hard drive to view the status
and settings for the drive.
Run Computer Checkup from the
Compaq Diagnostics diskette
(refer to Chapter 11).
Refer to Appendix A for Power-
On Self-Test error messages.
Hard drive may be damaged. Insert another removable drive, if
the hard drive is in MultiBay.
Contact your Compaq authorized
service provider.
Continued
- Beyond Setup 1
- Regulatory Notices 2
- European Notice 3
- Canadian Notice 3
- Avis Canadien 3
- German Ergonomics Notice 3
- Japanese Notice 4
- Airline Travel Notice 4
- Laser Safety 4
- CDRH Regulations 4
- Laser Information 5
- Contents 6
- Contents xi 8
- Contents xiii 10
- Before You Begin 12
- Compaq Support 13
- Ordering Backup Diskettes 14
- Worldwide Telephone Numbers 15
- Location 16
- Code Telephone Number 16
- Taking a Look at the Computer 21
- Preinstalled Software 22
- Interior Components 23
- Exterior Components 24
- Component Function 25
- Rear and Left Side View 28
- Keyboard and EasyPoint II 30
- Pointing Device 30
- Identifying Keyboard Features 32
- Using Text Stretch 33
- Travel Guidelines 36
- Connecting the AC Adapter 37
- Power Controls 39
- Caring for the Computer 40
- Air Travel 41
- International Travel 42
- Shipping 42
- Using Battery Packs 43
- 4-2 Using Battery Packs 44
- Using Battery Packs 4-3 45
- Identifying and Resolving 46
- Replacing Battery Pack(s) 47
- 4-6 Using Battery Packs 48
- Using Battery Packs 4-7 49
- Charging Battery Packs 50
- Using Battery Packs 4-9 51
- Storing Battery Packs 52
- Recycling Used Battery Packs 52
- Connecting External 53
- Desktop Equipment 53
- Serial Devices 54
- Parallel Devices 55
- External Monitor 56
- MultiBay-ISA Expansion Base 59
- Docking the Computer in the 59
- Expansion Bases 59
- ➊ or the computer power 62
- Undocking the Computer from 63
- ■ I/O address 300h 64
- ■ Interrupt request IRQ 10 64
- ■ Connector type RJ-45 64
- ➊ that allows cable-free IrDA 66
- Working with Removable Drives 68
- Caring for Removable Drives 70
- Device Carrying Case 72
- Dedicated Hard Drive Bay 73
- Removing a Hard Drive from 74
- Opening the Hard Drive Door 76
- Computer MultiBay 78
- ➊ on the right front of the 80
- ➌ until the 80
- ➍ to secure the drive 80
- ➊ on the left side 82
- Operating a CD-ROM Drive 85
- Using a Diskette Drive 92
- Using Additional Hard Drives 93
- Changing the Boot Drive 96
- Using PC Cards 98
- Formatting Storage PC Cards 99
- Using PC Cards in MS-DOS Mode 100
- Inserting a PC Card 101
- Using PC Cards 7-5 102
- Removing a PC Card 103
- Using Audio Equipment 104
- ➌ Microphone 105
- ➊ Two stereo speakers 105
- ➋ Volume control 105
- Internal Stereo Speakers 106
- Volume Control 106
- Connecting Optional 107
- External Audio Equipment 107
- Stereo Line-In Jack 108
- Mono Microphone Jack 108
- Installing an Optional Memory 109
- Expansion Board 109
- Opening the Connector Door 110
- Running Computer Setup 112
- Initialization Menu 113
- Ports Menu 114
- Power Menu 114
- 10-4 Running Computer Setup 115
- Security Menu 116
- Power-On Password 117
- Exit Menu 118
- Customizing Computer Settings 119
- Power Management 119
- Windows 95 Power Properties 120
- Security Features 121
- Running Compaq Diagnostics 122
- Intelligent Manageability 125
- Security Management 126
- Troubleshooting 127
- Checklist for Minor Problems 128
- Solving Audio Problems 129
- Problems 130
- Continued 131
- Solving CD-ROM Drive Problems 133
- Solving Hard Drive Problems 136
- Solving Hardware Problems 137
- Solving Infrared Problems 138
- Solving Keyboard Problems 139
- Solving Memory Problems 139
- Solving PC Card Problems 140
- Problem Cause Solution(s) 141
- Solving Power Problems 142
- Solving Printer Problems 143
- Solving Screen Problems 144
- (continued) 145
- Power-On Self-Test 146
- Error Messages 146
- Warning Messages 147
- Warning Messages Continued 148
- Fatal Error Messages 149
- Error Beep Codes 150
- Specifications 151
- U.S. Metric 153
- Hard Drive 156
- Diskette Drive 157
- 6X CD-ROM Drive 158
- Lithium Ion Battery Pack 159
- Connector Pin Assignments 160
- Parallel Connector 161
- External Monitor Connector 162
- PC Card (PCMCIA) Connector 163
- Stereo Speaker/Headphone Jack 164
- External Options Connector 165
- Pin Signal Pin Signal 166
- Two-Prong, Double-Insulated 169
- Power Cord Set Requirements 169
- Country-Specific Requirements 170
- Three-Prong Grounded Power 172
- Cord Set Requirements 172
- Electrostatic Discharge 175
- Grounding Methods 176
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